Privacy Policy

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Profile Data: Any additional information you add to your profile, such as a bio, avatar, or social links.
• Payment Information: Billing details processed through our payment provider (Paddle). We do not store full payment card details on our servers.
• Community Content: Posts, comments, and other content you share in our Founder Forum.
• AI Interactions: Prompts and conversations you have with our AI Assistant and Code Helper tools.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, course progress, and interaction patterns.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.
• Cookies: We use cookies and similar technologies for authentication, preferences, and analytics.

3. How We Use Your Information

• Provide, maintain, and improve our platform and services.
• Process transactions and send related billing communications.
• Deliver course content and track your learning progress.
• Power AI features by processing your prompts and generating responses.
• Moderate community content and maintain platform safety.
• Send important service updates, security alerts, and support messages.
• Analyze usage trends to improve user experience.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share information with:

• Payment Processors: Paddle for transaction processing.
• Cloud Infrastructure: Firebase (Google Cloud) for authentication, database, and hosting.
• AI Providers: Google (Gemini) for AI assistant features. Prompts may be processed by third-party AI models.
• Analytics: Aggregated, anonymized usage data for platform improvement.
• Legal Compliance: When required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure authentication via Firebase Auth, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Course progress and community content are kept for the lifetime of your account. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain data processing.
• Export your data in a portable format.

South African residents have additional rights under the Protection of Personal Information Act (POPIA). EU/EEA residents have rights under the GDPR.

8. Cookies

We use essential cookies for authentication and session management. Analytics cookies help us understand how the platform is used. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Continued use of the platform after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at info@revoice.co.za.